{"id":1398,"date":"2024-08-30T10:23:39","date_gmt":"2024-08-30T08:23:39","guid":{"rendered":"https:\/\/www.mugaritz.com\/preguntas-frecuentes\/"},"modified":"2026-03-26T13:06:15","modified_gmt":"2026-03-26T12:06:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.mugaritz.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
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Frequently asked questions<\/h1>\n <\/div>\n<\/article>\n
\n \n \n \n \n<\/svg> Scroll\n <\/div>\n<\/section>\n\n\n
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Check the most common doubts
\r\nor contact us for further information<\/h2>\n
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How can I make a reservation?<\/h3>\n

To make a reservation you first need to complete the online form, which you can find in the reservation<\/a> area. We will send a booking confirmation and a code to the email address given in the form.<\/p>\n

At the time of making the reservation for the 2065 season, a charge of \u20ac145 per diner will be made. This amount will be subtracted from the final bill. If you are not able to attend, you can modify the reservation or transfer it to a close relative.<\/p>\n<\/div>\n <\/div>\n

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What happens after I send my reservation ?<\/h3>\n

Your reservation will not be confirmed until you receive a confirmation email from our reservation team. We will send you an email to the email address given in the form. In this email you can confirm the reservation and inform us of allergies, intolerances or restrictions that you may have.<\/p>\n<\/div>\n <\/div>\n

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I have a reservation and I won’t be able to attend, what should I do?<\/h3>\n

You can cancel your reservation by sending an email to reservas@mugaritz.com<\/a> or by calling +34 943 522 455.<\/p>\n

If you are unable to attend on the day of your booking, the deposit is non-refundable. You can reschedule or transfer your booking to a a close relative.<\/p>\n

In case of no-show on the day of your booking, the deposit will not be refunded and the booking cannot be rescheduled or transferred to a third party.<\/p>\n<\/div>\n <\/div>\n

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I want to change the date or the number of guests in my reservation, what should I do?<\/h3>\n

In case you want to modify your reservation, you can send us an email to reservas@mugaritz.com or call us at +34 943 522 455.<\/p>\n

You can change the number of guests up to 48 hours in advance. If notice is given in the amount of the advance payment corresponding to the change will not be refunded, but it will be deducted in full from the final bill.
\nAny changes made after the deadline will result in the loss of the advance payment of the reservation (145\u20ac per person).<\/p>\n<\/div>\n <\/div>\n

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What awaits me at Mugaritz?<\/h3>\n

An experience designed in accordance with the way Mugaritz understands gastronomy, understood as a space for breaking certain rules and rethinking conventions in which food is nothing more than a pretext for exploring frontiers.<\/p>\n<\/div>\n <\/div>\n

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What is the tasting menu like?<\/h3>\n

We offer a unique menu which represents the essence of its cuisine and philosophy. Our menu, which includes around 25-30 proposals, often changes in order to mimic the change of stations and a glimpse of our surroundings. The construction of a menu like ours requires enormous efforts in the pursue of perfection and singularity. However, the result is a personalized experience which we know will be unique.<\/p>\n

In order to design your menu, we will consider all the information you give us (prior to your visit) regarding allergies,\u00a0 dislikes or any food-related restriction. Even those ingredients you simply would rather avoid.<\/p>\n<\/div>\n <\/div>\n

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Is there a menu?<\/h3>\n

In Mugaritz there is no \u00e0 la carte option. You will enjoy a menu designed especially for you.<\/p>\n<\/div>\n <\/div>\n

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How long does eating at Mugaritz take?<\/h3>\n

Our diners normally take up to 2,5 hours to fully enjoy the menu.<\/p>\n<\/div>\n <\/div>\n

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How much does the tasting menu cost?<\/h3>\n

The price of the menu for the 2026 season is \u20ac319 per person, including taxes. Drinks are not included.<\/p>\n<\/div>\n <\/div>\n

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Is wine pairing available?<\/h3>\n

Our recommendation is that when you arrive at the restaurant you talk to our team of sommeliers about your tastes and preferences, so that they can offer you the best option according to your menu. Our wine cellar service is offered by the glass, bottle or various pairing options. Including a non-alcoholic option or a minimum graduation.<\/p>\n

We also have our own wine collection: Mugaritz Vis \u00e0 Vis. This is a living, mutant series of wines resulting from hand-woven collaborations with allied producers, complicit characters or simply inspiring people with whom we explore exciting proposals that are uncorked only at Mugaritz.<\/p>\n<\/div>\n <\/div>\n

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Do you have a gift voucher? I would like to give a lunch or dinner at Mugaritz as a gift.<\/h3>\n
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Yes, we offer gift vouchers. You can see what they include, explore the different options available, and purchase them here.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n

If you would like more information, please send an email to info@mugaritz.com<\/a> or call +34 943 522 455 (from 9:00 to 17:00 from Tuesday to Saturday).<\/p>\n

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Can we go in a group?<\/h3>\n

Mugaritz has a capacity of up to 25 diners per service and can reach up to 170 after privatisation of the space. For requests for more than 14 diners, please send an email to info@mugaritz.com<\/a>.<\/p>\n

Due to the design of our tables and chairs, and in order to offer the best possible service, the maximum capacity per table is 14 people. For larger groups, guests are seated at 2 or more tables of similar size next to each other.<\/p>\n

As far as the wine cellar is concerned, we usually suggest a series of basic options on which to build a proposal that adapts to the preferences or specific requests of the group.<\/p>\n<\/div>\n <\/div>\n

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Opening hours<\/h3>\n

Arrival time for lunch is 12:30 and 20:00 for dinner. The tasting is extensive and diners stay with us for approximately 2,5 hours. Please be punctual so that you can enjoy the experience at your leisure.<\/p>\n<\/div>\n <\/div>\n

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Is there any dress code?<\/h3>\n

At Mugaritz we have no dress code. For us, the most important thing is that you enjoy your experience and feel as comfortable as possible.<\/p>\n<\/div>\n <\/div>\n

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How can I get there?<\/h3>\n

Mugaritz is located in a rural area, 15-20 minutes from San Sebastian. You can check the address on Google Maps.<\/a><\/p>\n<\/div>\n <\/div>\n

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Is there any accommodation nearby?<\/h3>\n

Mugaritz is located in a rural area and the nearest accommodations are agrotourism or rural houses. We recommend visiting the San Sebastian Tourism<\/a> website, where you can find a detailed list of the different accommodation options available in the city.<\/p>\n<\/div>\n <\/div>\n

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What other restaurants does IXO Grupo have?<\/h3>\n

In addition to Mugaritz, IXO Grupo<\/a> has three establishments in San Sebastian: Topa Sukalder\u00eda<\/a> (Basque-Latin cuisine, in the Gros district), MUKA<\/a> (a proposal that invites you to explore the fire with a terrace overlooking the sea, located in the Kursaal Conference Centre) and Bodeg\u00f3n Alejandro<\/a> (authentic Basque gastronomy, in the Old Town). In Bilbao we have two spaces, both located in the Guggenheim Bilbao Museum: Nerua<\/a> (a proposal based on essence, nature and territory) and Bistr\u00f3 Guggenheim Bilbao<\/a> (fresh cuisine with local produce).<\/p>\n<\/div>\n <\/div>\n

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Can we go with children? Is there a children’s menu?<\/h3>\n

The little ones at home can join you for your experience. Although we do not have a children’s tasting menu, we recommend that when you make your reservation you let us know if children will be attending so that, with your help, we can ensure that they can also have their own experience.<\/p>\n<\/div>\n <\/div>\n

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Are pets allowed?<\/h3>\n

For the comfort of all our guests, pets are not allowed.<\/p>\n<\/div>\n <\/div>\n

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Is there wheelchair access and facilities for people with reduced mobility?<\/h3>\n

Our facilities are designed and adapted for people with reduced mobility. We would be grateful if you could inform us in advance of any needs you may have so that we can adapt and offer you the greatest comfort, both at your table and in accessing the services, etc.<\/p>\n<\/div>\n <\/div>\n

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Can private or corporate events be organised at Mugaritz?<\/h3>\n

Yes, at Mugaritz we offer the possibility of organising private and corporate events, adapting to the needs of each occasion. If you are interested in organising a special event (from a wedding to a private event) or a corporate event at Mugaritz, you can write to us at info@mugaritz.com and we will be delighted to help you design it.<\/p>\n<\/div>\n <\/div>\n

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Nearby airports<\/h3>\n

Domestic flights:<\/p>\n

San Sebasti\u00e1n Airport<\/a>
\nSan Sebasti\u00e1n Airport (IATA code: EAS, ICAO code: LESO), is located 22 kilometers from the city of the same name, in the municipality of Hondarribia, Gipuzkoa, next to the border between Spain and France.<\/p>\n

International flights:<\/p>\n

Bilbao Airport<\/a>
\nBiarritz Airport<\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n<\/article>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1398","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Mugaritz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mugaritz.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Mugaritz\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mugaritz.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Mugaritz\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-26T12:06:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mugaritz.com\\\/en\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/www.mugaritz.com\\\/en\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently asked questions - 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